Pre-Paid ProActive Support Plans

ProActive plans are a must for every SME saving you thousands of dollars or even saving your business. Pre-Paid ProActive Support Plans are designed for small business with 3-30 staff with less than 3 servers.

Why your business needs ProActive support

Many business consider IT as an unnecessary overhead cost, and wait till something stops working before calling in an IT company to fix the problem.

Although this may save you money in the short term, it will almost certainly end up costing you alot more money in the long term, and may result in a catastrophic failure such as significant loss of data or close of business.

With an Empower IT ProActive support plan our technicians proactively manage your computer systems to acheive the following outcomes:

• Increased Network Stability for better productivity
• Minimising unscheduled downtime
• Reducing instances of viruses, malicious attacks and data compromise
• Make better informed business IT decisions
• Robust IT Infrastructure for business growth
• Business dollar goes further, Lower IT spend

Below are a few common scenarios that may occur to your business and the cost associated with the scenario:

One of the most common server failures is due to hard disks failing. If not checked regularly, the server may stop working causing your entire business to come to a grinding hault.

Assuming you have up to date backups of all your data, it costs between $6,000 - $15,000 and 3-5 days to re-build the server.

Many SMEs don't regulary test their backups. It is common that backups don't work or are corrupt. What happens if all your files are deleted either accidentally or malicously.

It costs between $4,000 - $10,000 and 5-10 days to re-cover your deleted data from the hard disks. During this time your business will need to operate without all your files, and there is no guarantee that all the files will be recovered.

Many SMEs greatly dependant on emails for communication to their clients and suppliers. But did you know that approx 95% of emails are SPAM, and a high portion of these SPAM emails contain viruses and other malicious code.

It costs an SME $10,000+ per year in loss in productivity per year with employees wasting time going through SPAM emails (as little as 30mins per day) or even downloading viruses onto the network.

Features of our Pre-Paid ProActive Plans

• Access to Empower IT Solutions Helpdesk Service, offering support via telephone, email and remote administration.
• Access to Empower IT Solutions Onsite Service, offering onsite support utilising our fully qualified and very experienced network engineers.
• Access to our security and virus alert mailing lists.
• 4 hour response for Helpdesk service and Next business day response for Onsite service.
• Monthly status report detailing all work performed during that month.
• Fixed monthly cost for a block of support time at a discounted service rate.
• Each support plan includes scheduled preventative maintenance. An Empower IT engineer pro-actively administers your network to detect and fix issues before they turn into serious problems and result in any system downtime.

Our maintenance & support plans offer the following benefits:

• Scheduled Network Maintenance (minimum once a month)
• Remote Maintenace & Support
• Remote Server monitoring
• Telephone/Email support during business hours [8:00AM - 6:00PM]
• Extended support hours available [6:00AM - 8:00AM, 6:00PM - 11PM]
• Monthly reports

FREE Network Audit & IT Health Check worth $300

"Empower IT has serviced our 5 locations since 2007. All the guys know what they’re doing and provide excellent service and we happily recommend them to any business.”
Judy Cummings - ENZED Western Sydney

CALL US NOW on 1300 787 838 to book your FREE Network Audit