IT HELPDESK & ONSITE SUPPORT
Empower IT Solutions offers IT Helpdesk and Onsite support services to cater for all your computer network needs.
Our IT Helpdesk includes telephone, email and remote support allowing us to quickly troubleshoot and resolve most technical issues. If required, we can arrange for one of our skilled engineers to go onsite to fix more difficult issues.
Empower IT Solutions has a team of dedicated and highly skilled engineers, technicians and service desk personnel, who are on-call to service your business at a fraction of the cost of employing your own.
All our engineers speak plain english and have years of experience in troubleshooting and resolving computer networking issues quickly.
We offer both both ad-hoc/casual support and proactive support plans:
REGULAR SUPPORT
For more information about our ProActive Maintenance & Support Plans, please click here.
CASUAL SUPPORT
Casual Support is designed for clients that only require the occasional helping hand in administrating and maintaining their network. This service caters for the ad-hoc service needs of small business with a pay-as-you-use billing model.
Features of our Casual Support include:
- Access to Empower IT Solutions Helpdesk Service, offering support via telephone, email and remote administration.
- Access to Empower IT Solutions Onsite Service, offering onsite support utilising our fully qualified and very experienced network engineers.
- Access to our security and virus alert mailing lists.
- 4 hour response for Helpdesk service and Next business day response for Onsite service.
NEED US ONSITE QUICKLY - Express Onsite Service
If you have a major outage, your server/computer crashes or data loss , and need it fixed urgently, we can guarantee an engineer onsite within two hours with our Express Onsite Service.
Our engineers are experienced in troubleshooting and resolving issues quickly and getting you back up and running with minimal downtime.
Want to know more?
Click here to contact one of our consultants to discuss your business requirements.
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FREE Callout for Business in Parramatta area
If your experiencing computer or network issues, don't put off calling an IT expert. Only pay for onsite time, and elimate the headaches.
"One of the reasons we use Empower IT is their quick service! Empower IT’s response to our emergency situation emphasized their excellent service.”
Karen Newton - Australian Karting Association NSW
CALL US NOW on
1300 787 838
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